Long Distance Residential Move
Know What You’re Getting
As you discover the services we offer you will come to realize what you truly cannot afford; liability issues, accidents and losses that can result from less professional moving companies not taking the time to understand your needs.
Getting an accurate estimate at the very beginning will make a big difference. Ours are more accurate because we take all facets of the process, and our clients’ unique needs, into account. Because of this detailed and customer oriented approach our clients save money in the end.
Understanding the Scope of Your Move
Long distance moves are governed by state and federal law and are priced according to weight/mileage tariffs. If your mover is a licensed, insured and bonded mover who is operating legally they will estimate your move according to those tariffs. This will be offered to you as a non-binding rate, which means you will ultimately pay according to the actual weight of your goods regardless of the estimate. This applies to loads that have not changed substantially from the estimators visit. Beware of movers who do not make you aware of this! They also have the option of offering you a binding rate along with the non-binding rate. A binding rate, if agreed to, is the amount you will pay regardless of the weight of the load, even if it weighs more than estimate, and assuming there were no substantial changes to what we were aware of from the estimators visit.
Full (Replacement) Value Protection Coverage
You have the option of purchasing Full Replacement Value Protection coverage in case of the loss of any of your belongings due to fire, damage or theft. The cost for this coverage will be discussed with you during your estimate. You may sign up for or waive coverage up to the day of your move when paperwork is signed by you and before the movers begin to load. You may select a zero deductible or from various levels of deductibles. The cost of coverage is also governed by law.
Without FVP the law dictates that coverage for your belongings is set at $.60 (sixty cents) per pound.
What You Should Expect to Receive
A long distance moving estimate should, by federal law, be accompanied by the following;
- A written estimate of the estimated costs of your move
- A Ready to Move brochure
- An Understanding Valuation and Insurance brochure
- Your Rights and Responsibilities brochure
When you decide to book your move, you should receive the following;
- A copy of your signed estimate signifying your desire to contract with the mover
- A valuation statement allowing you to purchase or waive FVP coverage
An Arbitration Program for Dispute Settlement brochure
Other Cost Factors
Being well prepared on the day of your move will aid in the process. The more the movers do, the more time it takes to complete the move.
Some of the things you can do to reduce these costs are;
- Pack and tape all boxes with the room they go into clearly marked
- Stage as much as you can in a room closest to the exit or in a garage
- Take furniture apart before the movers arrive (bunk beds, desks, beds, exercise equipment)
- Make sure someone is there to let the movers in and enable them to get to work
During Your Move
Your crew will be sent with a foreman who oversees the move. The foreman is a professional mover who knows what needs to happen. Even if you are in a similar business and believe you can direct the movers it is the responsibility of the foreman to make sure all goes well and according to company policy. For the best moving experience please let the movers do what they do best. They have extensive training and a desire to please the customer.
Movers always appreciate your efforts to make things go smoothly. Some things you might like to do (and that many clients have so kindly done);
- Provide cold bottled water for them
- Make sure pets are not under foot (aggressive pets should be caged or off premises)
- Make sure their paths are clear for moving items out
Our movers work quickly and efficiently with the goal of leaving our customers with a great experience for which they will recommend us to their friends. They also work for tips and you are certainly welcome to tip them for a job well done. If you are unsure of the amount you want to tip a good rule of thumb is to tip 10% of your invoice total divided among the number of movers you have. They certainly appreciate your kindness and generosity.
Once the movers have completed loading the truck the foreman will ask you to pay for half of the estimated cost of your move. If you are storing your belongings with us for any length of time beyond travel time we will also ask you to pay any storage fess up to the first month. Payments may be made monthly on storage beyond a month.
Upon delivery of your goods the foreman will collect the final amount due according to the actual weight of your load, minus the initial payment made on the day of loading.
All payments for long distance moves must be made by cash, cashier’s check, certified check, or travelers check. This is company policy and strictly adhered to.